Privacy Policy

Thank you for choosing OneOff as your trusted destination for premium cotton clothing and home decor. At OneOff, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy, crafted in compliance with applicable data protection regulations and aligned with Razorpay’s guidelines for payment processing, explains how we collect, use, store, and protect your data when you visit our Shopify store or use our services.

Information We Collect

We collect personal information to provide you with a seamless shopping experience. The types of information we may collect include:

  • Personal Details: Your name, email address, mailing address, and phone number when you place an order, create an account, or contact us.
  • Payment Information: Details such as credit/debit card information or other payment method data processed securely through our payment partner, Razorpay, when you make a purchase.
  • Browsing Information: Information about your interaction with our website, such as your IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
  • Marketing Preferences: Information you provide when subscribing to our newsletter or participating in promotions.

We only collect information that is necessary for fulfilling your requests or improving our services.

How We Use Your Information

Your information is used to enhance your experience with OneOff and fulfill our obligations to you. Specifically, we use your data to:

  • Process and fulfill your orders, including payment processing via Razorpay’s secure platform.
  • Communicate with you about your orders, account, or customer service inquiries.
  • Personalize your shopping experience by recommending products based on your preferences.
  • Send marketing communications, such as newsletters or promotional offers, if you have opted in to receive them.
  • Improve our website’s functionality and analyze performance to enhance user experience.
  • Comply with legal obligations, such as tax reporting or fraud prevention.

We do not sell, rent, or share your personal information with third parties, except as outlined in this policy or required by law.

Sharing Your Information

To provide our services, we may share your information with trusted third parties under strict confidentiality agreements. These include:

  • Payment Processors: Razorpay, our payment gateway, securely processes your payment information to complete transactions. Razorpay complies with the Payment Card Industry Data Security Standard (PCI DSS) to ensure your payment data is protected.
  • Service Providers: Third parties that assist with order fulfillment, shipping, or website analytics (e.g., Shopify for hosting our store).
  • Legal Compliance: We may disclose your information if required by law, such as in response to a court order or to prevent fraud.

We ensure that any third party we share your data with adheres to strict data protection standards.

Security of Your Information

We prioritize the security of your personal information and implement industry-standard measures to protect it, including:

  • Encryption: Our website uses Secure Sockets Layer (SSL) technology to encrypt data during transmission.
  • Secure Payment Processing: Payments are processed through Razorpay’s PCI DSS-compliant platform, ensuring your payment details are secure.
  • Data Storage: Your information is stored on secure servers with restricted access limited to authorized personnel.
  • Regular Security Audits: We conduct periodic reviews of our security practices to maintain robust protection.

Despite these measures, no system is entirely immune to risks. We are committed to promptly addressing any security concerns that may arise.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience and analyze website performance. These may collect:

  • Usage Data: Information about how you navigate our site, including pages visited and time spent.
  • Device Information: Your IP address, browser type, and operating system.

Cookies help us remember your preferences, improve site functionality, and deliver personalized content. You can manage cookie preferences through your browser settings or opt out of non-essential cookies via our website’s cookie consent tool.

Your Choices and Rights

You have control over your personal information. Your rights include:

  • Access: Request a copy of the personal data we hold about you.
  • Update: Modify or correct your information by logging into your account or contacting us.
  • Delete: Request the deletion of your personal data, subject to legal or contractual obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us.
  • Restrict Processing: Request that we limit how we use your data, where applicable.

To exercise these rights, please contact us at info@oneoffall.com. We will respond to your request within the timeframes required by applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including order processing, customer support, and legal compliance. For example:

  • Account information is retained while your account is active or as needed to provide services.
  • Transaction data may be kept for up to 7 years to comply with tax and accounting regulations.
  • If you request deletion, we will remove your data unless we are required to retain it for legal reasons.

International Data Transfers

As a Shopify store, your data may be processed or stored in countries outside your region, such as the United States, where Shopify and Razorpay operate servers. We ensure that any international data transfers comply with applicable data protection laws, including the use of standard contractual clauses or other safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated “Last Revised” date. We encourage you to review this policy regularly to stay informed.

Last Revised: June 5, 2025

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:

Email: info@oneoffall.com
Mailing Address: OneOff, Chitrakoot, Opp Polo Ground near Kaptan Marg, Vadodara 390001, Gujarat, India

We are committed to addressing your concerns promptly and transparently.

Consent

By using our website or services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.

Thank you for trusting OneOff with your shopping needs!